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inQ Experience Surveys FAQs

Learn more about using this website to purchase inQ Experience Surveys by reading the following frequently asked questions (FAQs). You'll find answers to everything from how to reset your password to when your survey order will ship:


Q: How can I reset my password?

A: If you forget or misplace your password, please visit our Forgot Your Password page, enter your email address, and click the Submit button.


Q: What forms of payment do you accept?

A: We accept all major credit cards, including American Express, Discover, MasterCard, and Visa.


Q: How can I pay for surveys if I do not have a credit card or my credit card is declined?

A: For assistance with payment methods, please contact us at 630-981-8181 or surveys@symbria.com.


Q: Why do you need community information?

A: A reliable pool of benchmarking data is critical to offering an external comparative dimension to your survey results. If you share information about the size and urban setting of your community, we can show you how your community compares to competitors with similar demographics.


Q: How can I obtain a savings code?

A: To find out if you are a member of a group with a savings code, please contact us at 630-981-8181 or surveys@symbria.com.


Q: What is an eSurvey?

A: We offer paper and electronic survey (eSurvey) options. eSurveys include the same questions as our paper surveys, but can be completed and submitted electronically on a desktop computer, iPad, or smart phone – and reporting is available as soon as respondents submit their eSurveys.


Q: How can I change my contact information?

A: To update your account information: Click the My Account link in the upper right corner of this page to display the My Dashboard view and click the Edit link in the Contact Information section. Update all applicable information and click the Save button.


Q: I ordered the wrong survey, what can I do?

A: To update your order, please contact us at 630-981-8181 or surveys@symbria.com.


Q: How much is shipping?

A: Shipping costs depend on your location and the number of products ordered; however, you can estimate shipping costs after you add products to your cart. To do this, simply scroll to the Estimate Shipping and Tax section at bottom of your shopping cart and enter your location information.


Q: When will my order be shipped?

A: Once you submit your order, we will ship your surveys within one business day.